Refund policy

We offer a 30-day return policy from the date your order is delivered. To be eligible for a return, items must be unused, unopened, and in their original packaging, with proof of purchase included. Customers are responsible for return shipping costs. If your item arrives damaged, please contact us right away with photo documentation so we can issue a replacement or refund.


To start a return, you can contact us at drink@meloseltzer.com. Please note that returns will need to be sent to the following address: 3230 W Commercial Blvd, Oakland Park, FL 33309.

You can always contact us for any return question at drink@meloseltzer.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, please contact us right away with photo documentation, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 833-458-7822.

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